Shipping and Delivery Policy

1. Shipping Areas

We currently ship to addresses within India. We do not offer international shipping at this time. We reserve the right to limit shipping to certain areas or refuse service to specific addresses at our discretion.

2. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing time may be extended. You will receive a confirmation email once your order has been shipped.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days (available for select locations)

Delivery times are estimates and not guaranteed. Actual delivery times may vary based on your location, weather conditions, and other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping destination. Shipping charges will be displayed at checkout before you complete your purchase.

We may offer free standard shipping on orders above a certain value. Check our promotions page for current offers.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your shipment on the carrier's website.

6. Delivery Issues

If you experience any issues with your delivery, please contact us immediately:

• Lost Packages: If your tracking information shows that your package was delivered but you did not receive it, please contact us within 48 hours. We will work with the shipping carrier to resolve the issue.
• Wrong Address: If you provided an incorrect shipping address and the package is returned to us, you will be responsible for the cost of reshipment. Please verify your address carefully before placing an order.
• Refused Delivery: If you refuse delivery of your order, you will be responsible for the original shipping costs and any return shipping costs.

7. Special Items

Certain items may require special handling or shipping arrangements:

• Live Plants and Fish: These items require expedited shipping and may have additional handling fees. We cannot guarantee the survival of live items during transit, but we take every precaution to ensure safe delivery.
• Fragile Items: Items that are fragile or breakable are packaged with extra care. If you receive a damaged item, please contact us within 48 hours with photos of the damage.

8. Force Majeure

We are not responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, or government actions.

9. Contact Us

If you have any questions about our shipping and delivery policy, please contact us through our contact page or email us at support@ktaqua.com